This problem can come about due to a number of reasons, some of which are addressed in the
following steps:

1. Check that you are connected to the internet and test the connection on a few different websites such
as www.google.co.uk  and www.bbc.co.uk  If you can access another website address, the problems lie with the page you were trying to visit and you should contact the site owner directly to pursue this matter.

2. Delete your temporary Internet files and cookies.

3. If you are using any firewall/internet security/proxy software such as Norton or Zone Alarms try
temporarily disabling it.

4. Ensure that you are currently connected to the Internet by running a ping connection test.

5. If you are running Internet Explorer from version 6 onwards some files can become corrupted causing
this problem and can be resolved by running a quick repair.

6. This problem can sometimes come about due to corruption of TCP/IP which can be refreshed or
reinstalled depending on your operating system.

7. You can restore your computer to an earlier date in case something has corrupted since last time you
connected.

8. If you have just upgraded to Windows Millennium Edition Microsoft offers the following advice
available here.

9. As a last option you can reinstall Internet Explorer by downloading it from the Microsoft website